1. Purpose and Scope of Data Collection
The primary data collected on the Ecocare website includes: email, phone number, customer address, etc. These are mandatory details that customers must provide when registering to use services, allowing Ecocare to contact and confirm registrations to ensure customer rights.
During payment transactions on the Ecocare website, we only store details of completed orders. Customers’ bank account information is not stored.
Customers are responsible for safeguarding their account information, email communications, and all service usage activities. Customers must promptly notify Ecocare of any unauthorized use, abuse, or security breaches involving their account so appropriate action can be taken.
2. Scope of Information Usage
The company uses customer/member information to:
- Provide information about products and services;
- Deliver goods to customers;
- Send notifications about interactions between members and the website (e.g., promotions, customer appreciation programs);
- Prevent account fraud or unauthorized activities;
- Contact and resolve issues in special cases;
- Not use personal information for purposes unrelated to transactions at Ecocare.
In case of legal requirements, the company is responsible for providing personal information to authorities such as prosecutors, courts, or police for investigations related to legal violations. Apart from these cases, no one has the right to access members’ personal information.
3. Data Retention Period
Personal data will be stored until a deletion request is made. In all cases, customer data will be securely stored on Ecocare’s servers.
4. Parties Who May Access Personal Information
Entities that may access customer/member personal information include:
- ECOCARE VIETNAM CO., LTD
- Contracted partners providing part of Ecocare’s services (access limited per contract terms)
- Government authorities when legally required
- Buyers and sellers involved in disputes requiring mediation by the company
5. Organization Collecting and Managing Personal Data
- Company: ECOCARE VIETNAM CO., LTD
- Tax Code: 1102099529
- Address: Hamlet 1B, Ben Luc Commune, Tay Ninh Province, Vietnam
- Email: admin@ecocare.net.vn
6. User Access and Control of Personal Data
Customers have the right to review, update, correct, or request deletion of their personal information by contacting Ecocare.
Customers may submit complaints about sellers to the website administration. Ecocare will verify the information and take appropriate action depending on the severity of the issue.
7. Commitment to Protect Customer Personal Information
Ecocare is committed to absolute confidentiality of customer personal information in accordance with its privacy policy. Collection and use of customer data will only occur with customer consent, except where required by law. We do not use, transfer, disclose, or share customer personal information with third parties without consent. In case of a data breach (e.g., hacking), Ecocare will promptly notify authorities and affected customers. All online transaction information, including digital invoices and accounting documents, is fully secured. Customers must provide accurate and complete personal information (full name, address, email, phone number, bank account, payment card details, etc.) and are responsible for its legality. Ecocare is not responsible for complaints if the provided information is found to be inaccurate.
8. Complaint Handling Mechanism
Members may file complaints regarding personal data breaches with Ecocare via admin@ecocare.net.vn or directly at the company address. The company will apply technical and professional measures to verify complaints. Processing time for complaints related to personal data is 15 working days.
Ecocare Vietnam Co., Ltd. (“Ecocare”) reserves the right to update this privacy policy to comply with legal regulations and business operations. Changes may be made at any time without prior notice. Users should review the Terms regularly. Continued use of the website constitutes acceptance of any updates.
This website may link to other Ecocare-managed or affiliated sites (“Ecocare Net”). When accessing those sites, users must comply with their respective terms. In case of conflict, the terms of the respective Ecocare Net site will prevail.
