Delivery policy
1. Delivery Time:To provide convenience for customers when shopping, we offer home delivery. On business days, Ecocare will confirm orders in the next working shift after receiving a completed order via the website within 24 hours. In-stock items will be delivered within 3 to 7 days. If the item is not in stock, we will […]
Payment policy
When shopping at Ecocare, customers can choose one of the following payment methods. 1. Direct Payment at the Office (VPGD)Partners can pay in cash or via interbank transfer directly at ECOCARE’s office. 2. Cash on Delivery (COD)When purchasing online through the Ecocare website, customers can pay cash to the delivery staff upon receiving the goods. […]
Return & Refund Policy
Customers are allowed to inspect goods before accepting delivery. Ecocare will support returns or exchanges in accordance with the “Return Policy” if the product does not meet requirements. Return/Exchange Conditions Overview Timeframe (business days) Defective Product (Supplier Fault) Defective Product (User Fault) Non-Defective Product 1–7 Free exchange or return Not supported Exchange After 7 Not […]
Privacy Policy
1. Purpose and Scope of Data Collection The primary data collected on the Ecocare website includes: email, phone number, customer address, etc. These are mandatory details that customers must provide when registering to use services, allowing Ecocare to contact and confirm registrations to ensure customer rights. During payment transactions on the Ecocare website, we only […]
